HOW WE'VE ESTIMATED PALACEBET
Palacebet only joined the online betting market in 2020 although they have been involved in casino gambling operations in South Africa since 1999. They have an online site that is superb in every respect and any punter will find this bookie has all the bases covered. I am super impressed by the attention to detail of the site as they have innovative welcome bonuses for both sports and casino punters. The promotions available for existing players is among the best on the local betting scene.
Advantages and disadvantages
- Bookie has great reputation
- Easy to download Android and iOS app
- Super fast online site
- Limited hours for customer service
- No horse racing
CharltonTerrible platform. In play markets where a condtion might apply 'from this point on' are not indicated as such. As a new customer my account was restricted and made ineligible for promotional offers without explanation or prior notifcation.
Palacebet is part of the Peermont Hotels, Gaming and Resorts group that has been trading in South Africa since 1998 when their flagship casino, Emperors Palace opened its doors.
The gambling experience of the owners are plain to see as they have excellent rewards for players joining their site.
- Modern and uniquely designed site
- Extensive football markets with great odds
- Excellent sports and casino welcome bonus offer
- Plenty of promotions for new and existing players
Palacebet has a complete gambling platform that includes sports betting, casino games, slots, Betgames and Lucky Numbers.
They are your one stop online bookie regardless of what your betting preferences are.
Bookmaker license and reliability
Palacebet may be fairly new to the online betting world but their holding company. Peermont has an impeccable record for over two decades in the country.
Palacebet have proven to be popular with punters and this is evident by the positive feedback the company has received on social media platforms. It is not difficult to see why they have grown so fast as they have the punter at heart with excellent promotional offers.
The betting site is fully legal as it is licenced with the Western Cape Gambling and Racing Board.
Palacebet is part of the Peermont Casino group that has been trading in South Africa for over two decades. Palacebet though have only joined the online betting market in 2020 but have used the experience of their owners to bring an excellent betting betting site to punters.
Palacebet has over 30 sports to bet on but this is just the tip of the iceberg as they have a comprehensive range of casino games along with live Betgames and Lucky Numbers.
The only issue we found with Palacebet is that they don’t offer horse racing.
Line and betting options in Palacebet
There are multitude of betting options available for punters especially when it comes to the most popular sports like football, rugby, cricket and tennis. Palacebet has literally hundreds of betting options on these sports on a daily basis with football having up to 500 different matches to bet on everyday.
One of the more impressive features of this bookie is that there are specific bonuses for most individual sports. There are over 30 sports that you can be on at Palacebet, so you can be assured that there will be odds for whatever sport is your preference.
Palacebet have also answered the call for live betting on matches as this has become increasingly popular with punters. In the past there was always a mad scramble to get your bets in before the match started but live betting has turned the online betting industry on its head. Now you have the option of betting as the match progresses which adds a new level of excitement.
The betting odds change rapidly therefore the speed of the Palacebet main site and mobile app makes it perfect for live betting.
Football is undoubtedly the most popular sport for betting with thousands of football matches taking place every week with Palacebet offering more than a 100 different betting markets for each match. They have odds on the outcome of matches and events within the match, such as the number of goals scored, corners won, red and yellow cards shown, and individual goal scorers.
Palacebet have numerous football promotions like odds boosters whilst having very competitive odds that ensure you have the best value bet.
There are a number of different types of bets, including accumulators where you can combine different selections to make one large odds price to place your bet. This is available with the majority of football markets. Palacebet covers all the major European leagues like the English Premier League, La Liga, Bundesliga, Serie A and the French Ligue 1.
Palacebet have extensive markets for the ever popular local PSL along with the various Cup competitions internationally and domestically.
The sport of cricket was transformed in the last 15 years since the advent of T20 cricket and the shortest format of the game has also taken the betting world by storm. Palacebet offers great cricket betting odds on all formats with pre-match, live betting and outright options.
Live cricket betting lets you bet on all kinds of match events like which batsmen at the crease will be dismissed next or how many runs will be scored off the next ball, when there will be a boundary and so much more.
While the purists of the game may insist that Test cricket is the pinnacle of the sport, there is no doubt that T20 is the most popular format on the betting scene. Palacebet has betting markets on T20 leagues from around the world including the Indian Premier League, Big Bash League, SAT20 and the Caribbean Premier League.
Rugby is South Africa’s second most popular sport and the betting markets are extensive at Palacebet. They have in-depth markets available on rugby matches in both the XV man game and the Sevens World Series.
Palacebet have matches from around the globe covered and have excellent odds on all the leagues and competitions from both the Northern and Southern Hemisphere. They cover all the local tournaments like the Currie Cup and Varsity Cup as well the international events like the Six Nations and Rugby Championships.
Rugby competitions like the URC, French Top 14, Gallagher Premiership and Super Rugby have great betting odds at Palacebet.
Horse Racing betting
Palacebet offered horse racing in the past but has since dropped this sport from its offerings. We are unsure of the reasons for this decision but it is certainly a weakness as there is a huge following of horse punters in the country. We hope this situation changes and will keep you informed the moment horse racing is offered again by Palacebet.
Palacebet have again dropped the ball so to speak as they do not have Esport betting on their site. This sport is one of the fastest growing sports in the world but unfortunately there are no betting markets for Esports at Palacebet.
Palacebet is the only one of the so called newer bookies that have a sportsbook that can rival even the more established betting sites.
They also have great odds on most of the major sports like football, rugby and cricket which is another great way to attract punters to their site. Palacebet have competitive odds on most sports but could improve itheir odds on some of the less popular sports.
It is important to note that you will need to FICA your account before you can make a deposit. A copy of your ID and your proof of residence need to be submitted for the verification process which can take up to 24 hours.
Punters love receiving bonuses and Palacebet does not disappoint in this department as they have an excellent welcome bonus, followed by plenty of other offers for existing players. We will now take a closer look at the promotions available at Palacebet.
They have a unique double welcome bonus for both sports and casino punters. The sports welcome bonus is a R50 sign up bonus (no deposit required) and up to R6000 deposit match on your first three deposits.
The casino welcome bonus is R25 sign up bonus (no deposit required) and up to R6000 deposit match on your first three deposits. This is how the R6000 bonus offer works:
- 100% up to R2000 (1st deposit offer)
- 50% up to R2000 (2nd deposit offer)
- 100% up to R2000 (3rd deposit offer)
Take a football accumulator bet with a minimum of 7 legs, and if you are let down by 1, Palacebet will refund your full stake as a Free Bet. The offer is only valid if all your selections are at odds of 5/10 (1.50) or higher.
Multiplier: Get up to 50% Extra
Choose from any sport, including all leagues, competitions and betting markets. Choose at least two pre-match selections at minimum odds (1.2) per selection. Your potential winnings are boosted automatically with up to a maximum 50% extra. The more selections you have the higher the odds boost.
Shoot and Score
Take R1000 worth of bets on Football in a week (Monday – Sunday) and get a R250 Free Bet. Only single bets at odds of 5/10 (1.50) or more and multi bets at odds of 12/10 (2.20) or more and each leg at 1/5 (1.20) or more will contribute to the required turnover to qualify for the Free Bet.
It is often difficult for a new bookie to enter the market but Palacebet had no such problems thanks to their excellent bonuses for both new and existing players.
They have a duel welcome bonus with the first one being a R50 sign up bonus while the second one is a deposit match up to R6 000 on your first three deposits. Punters have a choice between taking the sports or casino bonus.
Palacebet also have other bonuses like the Odds Booster for multibets and the Soccer promotion where you receive R250 if you bet more than a R1 000 on soccer. Terms and conditions apply.
It is refreshing to note that Palacebet have invested heavily in designing a betting app that is state of the art and is available for both Android and iOS devices. These are the steps to download the Palacebet app on an Android device:
- Settings: Go to the Settings icon on your Android device
- Security: Tap on Security
- Allow Unknown Sources: Under Device Administration, tick the box next to Allow Unknown Sources
- Tap OK: A box will appear – tap OK and then come back to this webpage
- Android App logo: Click on the Download the Android App logo at the bottom of this page
- Tap OK: A box will appear – tap OK and the app will start downloading automatically
- Check progress of download: Pull down from the top of your screen to view notifications (this will show you the progress of the download)
- Install: Once the app has been downloaded, click Install
- Log in: Once installed, click Open and sign up or log in
Follow the instructions below to download the app on an iOS device.
If you have an iPhone, you can now download the PalaceBet Mobile App by clicking here . You’ll be redirected to the App Store where you will be able to download the App onto your iPhone. Existing customers can simply download and login using their username and password.
It is refreshing to see that Palacebet have developed a state of the art betting app for their players, The app is a replica of the main site, offering the same great speed and usability. The app can be downloaded directly from the site and only takes a few minutes.
There are app versions for both Android and iOS devices. iOS devices users can also download it directly from the Apple store.
Once you join a new bookie, the urge to make that first deposit and start betting is overwhelming. Palacebet has a plethora of deposit methods which is great news for new players.Please take note of the processing times for the different options, some are instant while other could take up to 24 hours.
These are the most popular deposit methods available at Palacebet.
OZOW – Instant EFT- This method has become the most popular method to players that have a banking app. Once you click on this option; a small pop screen will open which will give you the option of deposit amount, you enter the desired amount and, it will show you this message on the screen “Generating deposit request” and will give you a list of a few South African banks, choose your bank of choice, then the login page of the chosen bank appears. You can put your ID and password and finish the transaction process. This method instantly reflects in your account.
1 Voucher – The second option on deposit request is ‘1 Voucher’ choose this option and then click on submit button. A window will open the ‘one voucher’ pop up screen,here you need to put ‘Voucher Code’ and your mobile number and click the ‘submit button’. This method instantly reflects in your account.
OTT Voucher – The third option on deposit request is ‘OTT Voucher’ choose this option and then click on submit button. A window will open the ‘OTT voucher’ pop up screen, here you need to put ‘Voucher Code’ and your mobile number and click the ‘submit button’.This method instantly reflects in your account.
Bank Transfer – One of the older payment methods available at almost all online sports betting sites, bank transfer is a good way to go ahead to pay for sports betting or get your payouts directly to your bank account, but shoddy when it comes to charging a fee for processing as well as actually using your bank account details in the long run. This option could take up to 24 hours to reflect in your.
One of the disappointing aspects of Palacebet is their withdrawal options which are only via bank transfers. This method could take up to 3 days for the funds to arrive in your bank account.
Palacebet continues to impress as they have a wide variety of deposit methods that include 1Voucher, OTT voucher, and BLU vouchers. All the voucher methods instantly reflect in your account.
Punters that have a banking app can use OZOW which is an instant EFT option but does require you to have a banking app.They also have the traditional bank transfer deposit option but this method could take up to 48 hours.
It is plain to see that Palacebet has spared no cost in creating a betting site befitting the famous Emperors Palace name. The beauty of the site is in its simplicity of design whereby all the sport and casino offerings are immediately accessible upon entry onto the site.
The yellow and black theme of the site blends in perfectly and is very easy on the eye. The sport menu is on the left of the home page while on the right the different Betgames and Lucky Numbers are clearly visible. On the homepage banner, the promotions are flashed across along with the most popular football leagues.
The cherry on top for Palacebet is their mobile app which is an absolute pleasure to bet on and only takes a few minutes to download.
Palacebet South Africa customer suрроrt
The customer service we received from Palacebet was exceptional as both their Live chat and telephone service was answered by very efficient agents who resolved our queries within minutes.
The only issue we have is that their customer support is only available between 6am and 10pm which poses a problem if you have a query outside of these hours. We suggest you take a look at their FAQ page which can help with your query.
Palacebet can be contacted on the following channels:
- Email: email@example.com
- Live Chat
- Phone: 0860 ( Palace) 725223
Online betting is a 24/7 business and so should the customer service but unfortunately this is not the case with Palacebet. Their agents are only available between 6am and 10pm.
We must add though, that the service of their agents on both the Live chat and telephone were excellent and resolved our queries in minutes. If you need to contact Palacebet outside of their working hours, we suggest browsing their FAQ as it could help with your query.
Conclusion about Bookmaker
Palacebet has many positives and can be classed among the better bookies in the country with their excellent site and innovative welcome bonuses for sports and casino punters. They have a wide variety of sports to bet on along with all live casino games, Betgames and Lucky Numbers.
The one missing link in their sports selection is horse racing even though there is a huge sector of horse racing punters, seeing that this was the only legalised gambling available to the South African punters for many decades. If Palacebet wants to increase their number of players, they will need to add horse racing sooner rather than later.
Overall this bookie ticks most of the boxes and we would strongly recommend them to any punter.